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Bolster Suite™ → Frequently Asked Questions (FAQ):  

Q: What are the Bolster Suite Maintenance and Support options?
A: There are several Maintenance and Support options:
  1. Updates and update notifications to all current and "new" Bolster Suite products.
  2. Updates and update notifications to all current Bolster Suite products.
Other options for each of the above include:
  1. 24/7 Phone, Email and www.bolstersuite.com Support
  2. 9-7 Phone and 24/7 Email and www.bolstersuite.com Support
  3. 24/7 Email and www.bolstersuite.com Support
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Q: Does Bolster Suite have Standard, Cloud, Enterprise or other Editions?
A: In version 2.x and above, yes. Each edition is feature based. Bolster Suite was/is designed and built for high volume clients such as Cloud providers, ISP's and Enterprises. In addition, Bolster Suite uses minimal resources and the full Bolster Suite binaries are under 14MB, making it easy to work in almost any size environment, not matter how small or large.

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Q: Does Bolster Suite's EIM system connect to Yahoo, AOL, etc.?
A: No. Although public IM's are great tools for connecting to family and friends, BolsterEIM was created so sensitive organizational material is fully encrypted and can remain private. BolsterEIM was built to reap the benefits of Instant Messaging, while over a secure (SSL) connection, with added encrypted state and storage. In version 2.x, BolsterEIM can now securely connect to all other BolsterEIM servers.

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Q: How do I manage the mail/collaboration system?
A: Management of Bolster Suite is fairly simple. Bolster Suite Administrators manage the Bolster Suite server, domains, user accounts, domain groups, global SPAM filtering, system logs, which Bolster Suite application(s) users have access to and more.
Users can manage all SPAM filtering options (including add-ons), their own groups, their own "look and feel" and much more, all in easy to use screens. The provided documentation adds additional detail to all the available options.

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Q: Is there a Cloud based Bolster Suite?
A: Bolster Suite software is built for high demand, high traffic environments. Bolster Suite is not provided as a Cloud Service. Cloud services do lower the cost of IT services, but at the same time, you are fully dependent on your service provider for your data security, their SPAM rule-sets, encryption model and / or certificates, with a regularly changing Terms of Service and privacy policy.

Bolster Suite software includes numerous security options, allowing for organizational tailoring, true regulatory compliance, intense encryption, full or incremental backup, and extended privacy measures. All to ensure your data integrity, reliability, and accessibility only for those who have been granted access.

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Q: How long will it take me to install and configure it?
A: A typical installation takes about 20-30 minutes. Some of the configuration (or base configuration) occurs during the initial installation. How you decide to tailor your system will determine how much longer it takes.

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Q: How do I back up the system?
A: Our BUStore solution (included) is accessed in the Bolster Suite system administration screens. Select full or incremental, local, attached or remote storage, and at what time suits you best.

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Q: Can I keep copies of all my messages?
A: Yes. Included in Bolster Suite is Email Archiving, while all Bolster Suite data, including email, is backed up regularly with Bolster Suite's BUStore. In addition, users can save individual Email messages to their hard drives if they so choose.

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Q: Can I use mobile devices to get my email, like iPhones, Andriod devices and Blackberries?
A: Yes. Any modern browser capable of Secure Sockets Layer (SSL), including mobile devices, allows for access to your Bolster Suite. In version 2.x, to address man-in-the-middle (MITM) issues, Bolster Suite has developed a mobile app for Andriod devices, and (soon) the iPhone. Each mobile app has additional transmission encryption. We are currently developing a browser plug-in to add additional browser(client)-server encryption.

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Q: Can I use an Apple/Mac/UNIX/Linux/BSD to get my email?
A: Yes. Any modern browser capable of Secure Sockets Layer (SSL), on almost any platform, including mobile devices, allows for access to your Bolster Suite content. In version 2.x, to address man-in-the-middle (MITM) issues, Bolster Suite has developed a mobile app for Andriod devices, and (soon) the iPhone. Each mobile app has additional transmission encryption. We are currently developing a browser plug-in to add additional browser(client)-server encryption.

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Q: Can I use other email clients, such as Outlook to get email?
A: No. One of the main reasons for developing Bolster Suite, was to eliminate the need for POP and IMAP protocols. Mainly because by default these protocols send credentials insecurely.

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Q: Can I use IIS or other Web Servers?
A: Bolster Suite is designed for Unix-like operating systems. Almost any web server (like Apache) on a Unix platform will do. We do not yet have a Windows version of Bolster Suite.

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Q: Do I need an Anti-Virus solution for Bolster Suite?
A: Anti-Virus software for Unix-like systems of course can be used. However almost all email is sent in one encoding or another, or in plain text. Email attachments are stored in the encoding from which they were sent (usually BASE64), and as read only. Bolster Suite decodes, filters and streams "on the fly" attachments selected for download, while clearing the server's memory. It is of course always good policy to make sure client PC's have an Anti-Virus solution installed.

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Q: Can I have a Global Address Book?
A: Yes. Your Bolster Suite Administrator manages each domain's user database, which in turn, translates to a Global Address Book, while each user can add their own users to their personal Contact Manager.

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Q: What types of encryption are included in Bolster Suite?
A: In version 1.x we utilized our own proprietaty encryption combined with our own proprietary MIME type (Content-type) for both transmission and storage of email. Originally intended only for internal communications by your local Bolster Suite server, or any other Bolster Suite server. However, in Bolster Suite version 2.x, we added options for PGP and OpenPGP-compliant GnuPG (GPG).

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Q: Can Bolster Suite email users send and receive anonymous and encrypted email?
A: In version 2.x, yes. Since Bolster Suite version 2.0 is near completion and will be the first to include this new technology, we are in the process of developing a Request for Comment (RFC) to freely share this new technology with other email software providers. It is a system and method of real-time email source and recipient anonymization, utilizing asynchronous (public-key) cryptography in a way that can be applied incrementally, without the need to alter the SMTP protocol. Full details will be provided once the RFC is posted.

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