• What are the Bolster Suite Maintenance and Support options?
• Does Bolster Suite have Standard, Enterprise or other options?
• Does Bolster Suite's EIM system connect to Yahoo, AOL, etc.?
• How do I manage the mail/collaboration system?
• How long will it take me to install and configure it?
• How do I back up the system?
• Why should I get Bolster Suite instead of using a Cloud based Email and Collaboration service?
• Can I keep copies of all the messages?
• Can I use mobile devices to get my email, like Blackberries?
• Can I use an Apple/Mac/UNIX/Linux/Atari to get my email?
• Can I use other email clients, such as Outlook to get email?
• Can I use IIS or other Web Servers?
• Why don't I need an Anti-Virus solution on the BolsterMail email server?
• Can I have a Global Address Book?

A: There are several Maintenance and Support options:

1. Updates and update notifications to all current and "new" Bolster Suite products.
2. Updates and update notifications to all current Bolster Suite products.

Other options for each of the above include:

1. 24/7 Phone, Email and www.bolstersuite.com Support
2. 9-7 Phone and 24/7 Email and www.bolstersuite.com Support
3. 24/7 Email and www.bolstersuite.com Support

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A: Not at this time because Bolster Suite was/is built for high volume clients such as ISP's and Enterprises. However, since Bolster Suite uses minimal resources and is so small (under 10MB compiled), it will easily work in almost any size environment, not matter how small or large.

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A: No. This is intentional. Public IM's are great tools for connecting to family and friends, but with all the well reported security holes, plus clear-text communication, sensitive material can be monitored. BolsterEIM was built to reap the benefits of Instant Messaging, while over a secure (SSL) connection, with added encrypted state and storage. Our goal is true privacy.

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A: Management of Bolster Suite is fairly simple. Bolster Suite Administrators manage domains, user accounts, domain groups, global SPAM filtering, system logs, which Bolster Suite application(s) users have access to and more.
Users can manage additional SPAM filtering, their own groups, their own "look and feel" and much more, all in easy to use screens. The provided documentation adds additional detail to all the available options.

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A: It depends on what your organization's requirements are. Cloud services do eliminate the need for internal hardware and software, but at the same time, you are fully dependent on your service provider for your data security, their SPAM rule-sets, with a regularly changing Terms of Service and privacy policy. Plus, all too often there are security breaches with Internet Software as a Service (SaaS) applications, such as (just this year): Cloud Security Weaknesses Prompt Call for Global-data-protection, Twitter Breach Revives Cloud Security Fears and Cloud and social media lead to security risks.

Bolster Suite addresses these issues with numerous security options, allowing for organizational tailoring, true regulatory compliance, full or incremental backup, and extended privacy measures. All to ensure your data integrity, reliability, and accessibility for those who have been granted access.

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A: A typical installation takes about 20-30 minutes. Some of the configuration (or base configuration) occurs during the initial installation. How you decide to tailor your system will determine how much longer it takes.

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A: Our BUStore solution (included) is accessed in the Bolster Suite system administration screens. Select full or incremental, and at what time suits you best.

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A: Yes. Included in Bolster Suite is Email Archiving, while all Bolster Suite data, including Email, is backed up regularly with Bolster Suite's BUStore. In addition, users can save individual Email messages to their hard drives if they so choose.

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A: Yes. Any modern browser capable of Secure Sockets Layer (SSL), including mobile devices, allows for access to your Bolster Suite.

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A: Yes. Any modern browser capable of Secure Sockets Layer (SSL), on almost any platform, including mobile devices, allows for access to your Bolster Suite. This of course includes browsers on Apple/Mac/UNIX/Linux/BSD, as well as all modern Windows versions.

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A: No. One of the main reasons for developing Bolster Suite, was to eliminate the need for buggy and insecure software installed on your PC. The external clear-text protocols POP and IMAP are not required with Bolster Suite.

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A: Bolster Suite is designed for Unix-like operating systems. Almost any web server (like Apache) on a Unix platform will do. We do not yet have a Windows version of Bolster Suite.

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A: First, almost all email is sent in one encoding or another, or in plain text. Email attachments are stored in the encoding from which they were sent (usually BASE64), and as a read only file. Bolster Suite decodes, filters and streams "on the fly" attachments selected for download, while clearing the server's memory. It is of course always good policy to make sure client PC's have an Anti-Virus solution installed.

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A: Yes. Your Bolster Suite Administrator manages each domain's user database, which in turn, translates to a Global Address Book, while each user can add their own users to their Contact Manager.

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